The Relationship Matters
Understanding Our 'Why'
Over the course of more than two decades, our team has had an intimate view of the behavioral health system of care, as clinicians, managers, executives, strategists and thought leaders. We have witnessed agencies with few resources create enviable environments, where staff thrive, learn and provide care with dedication and resilience. We have also witnessed bright, passionate clinicians enter the field with the desire to effect change, only to become hardened in the face of limited resources, large caseloads, and high expectations for productivity in the face of slim financial margins and constraining reimbursement structures.
Unfortunately, these scenarios are far too common in settings providing care to the most vulnerable members of our communities, those with little psycho-social and social-economic margin of error. These individuals are also often those most critically in need of interventions that prevent devastating outcomes for them and those who depend on them for their current and future wellbeing.
In settings such as these, the tasks of leadership may seem like an unending loop of choosing amongst the best of bad options, concentrating the essence of survival and relegating concepts like innovation, excellence and thriving to the category of unattainable.
So often the solutions have seemed to neglect a core tenet established early in our collective training, “It is the relationship that heals.” Our goal, through deep knowledge of the people and practices that make up an organization, is to be attuned and impactful partners in guiding transformative care.